This Refund Policy explains how Dark Web Informer handles refunds, cancellations, billing errors, chargebacks, and payment disputes for subscriptions, digital access, API access, invoices, and related services.

By purchasing or subscribing to Dark Web Informer, you agree to this Refund Policy, our Terms of Service, our Acceptable Use Policy, and any checkout terms shown at the time of purchase.

Dark Web Informer provides digital subscription access to cyber threat intelligence, feeds, screenshots, API endpoints, exports, alerts, and related online services.

Access begins immediately after payment is accepted or after access is manually provisioned. Because the Service provides immediate digital access, subscriptions and digital purchases are treated as consumed once access begins.

We do not provide refunds for subscription payments, renewal payments, partial billing periods, unused time, unused API calls, unused exports, unused screenshots, or failure to use the Service after purchase.

Refunds, credits, extensions, or account adjustments may be offered at our sole discretion, but any discretionary adjustment does not create a future obligation to provide the same outcome again.

You may cancel a recurring subscription to stop future billing. Cancellation does not automatically refund prior payments.

• Canceling a subscription stops future renewal charges
• Access generally continues until the end of the paid billing term
• We do not provide prorated refunds for unused time
• Failure to cancel before renewal does not create an automatic refund right

You are responsible for managing your subscription before the next billing date.

Refunds will not be issued for the following situations:

• Changing your mind after purchase
• Failure to use the Service after access was provided
• Partial billing periods or unused subscription time
• Failure to cancel before a recurring renewal
• Account suspension or termination for violating our Terms of Service or Acceptable Use Policy
• Account sharing, credential sharing, API key sharing, scraping, abuse, or attempts to bypass limits
• Regional access restrictions, payment restrictions, or legal restrictions that apply to your location
• Incompatibility with your internal tools, workflows, browser settings, VPN, firewall, or security software
• Temporary downtime, delayed alerts, missed notifications, source outages, or third-party infrastructure issues
• Use of the Service for a purpose not permitted by our policies

We may review and correct confirmed billing errors, duplicate charges, incorrect invoice amounts, or payment processor mistakes.

To request review of a suspected billing error, contact us within 7 days of the charge and include:

• The email address used for purchase
• The charge date and amount
• The payment processor receipt or invoice ID, if available
• A short description of the suspected error

If we confirm that a duplicate charge or billing error occurred, we may issue a refund, credit, or correction through the original payment method where possible.

Cryptocurrency payments, bank transfers, invoice payments, and manually processed payments are final unless we determine that a billing error occurred or a refund is required by law.

• Cryptocurrency payments may be affected by network fees, exchange-rate movement, wallet errors, and settlement delays
• Bank transfers and invoice payments may require additional clearing time before access is provisioned
• Invoices are final once generated and cannot be modified or reissued after payment unless we choose to correct an error
• Refunds, where approved, may be reduced by unrecoverable processor fees, network fees, chargeback fees, or bank fees

Dark Web Informer is provided on a best-effort basis. Feeds, alerts, screenshots, API endpoints, exports, search results, ransomware records, indicators, and third-party source monitoring may be delayed, incomplete, unavailable, duplicated, or changed.

We do not provide refunds, credits, or service extensions for downtime, maintenance, source outages, feed delays, unavailable screenshots, API throttling, export caps, missed alerts, AI or OCR errors, or changes to features, pricing, limits, or data coverage.

If you believe a charge is incorrect, contact us before filing a chargeback so we can review the issue.

Filing a chargeback, payment dispute, or payment reversal may result in immediate suspension of your account, API keys, exports, and future access while the dispute is reviewed.

Fraudulent, abusive, or bad-faith disputes may result in permanent account termination, refusal of future service, and submission of evidence to the payment processor.

For billing-error review only, contact:

• legal [at] darkwebinformer [dot] com

Include the purchase email, receipt, invoice ID, charge amount, charge date, and a short explanation. Requests that do not include enough information may be delayed or denied.

Submitting a billing review request does not guarantee a refund.

This Refund Policy supplements our Terms of Service. If this Refund Policy conflicts with the Terms of Service, the more specific refund or billing rule will apply unless we state otherwise in writing.

Use of Dark Web Informer is also governed by our Acceptable Use Policy, Privacy Policy, and Transparency Report.

We may update this Refund Policy at any time. The current version will be posted on our website with an updated effective date. Continued use of Dark Web Informer after changes become effective constitutes acceptance of the updated policy.

If you do not agree with this Refund Policy, you must not purchase, renew, or continue using paid access.