This Refund Policy explains how Dark Web Informer handles refunds, cancellations, billing errors, chargebacks, and payment disputes for subscriptions, digital access, API access, invoices, and related services.

By purchasing or subscribing to Dark Web Informer, you agree to this Refund Policy, our Terms of Service, our Acceptable Use Policy, and any checkout terms shown at the time of purchase.

Dark Web Informer provides digital subscription access to cyber threat intelligence, feeds, screenshots, API endpoints, exports, alerts, and related online services.

Access generally begins immediately after payment is accepted or after access is manually provisioned. Once access begins, the purchased digital service is considered delivered for purposes of our general no-refund policy, subject to any non-waivable cancellation, withdrawal, or refund rights under applicable law.

Except as required by applicable law or an applicable written agreement, we do not provide refunds for subscription payments, renewal payments, partial billing periods, unused time, unused API calls, unused exports, unused screenshots, or failure to use the Service after purchase.

Refunds, credits, extensions, or account adjustments may be offered at our sole discretion, but any discretionary adjustment does not create a future obligation to provide the same outcome again.

You may cancel a recurring subscription to stop future billing in accordance with the cancellation terms presented at purchase. Cancellation does not automatically refund prior payments, subject to applicable law and any separately executed agreement.

• Canceling a subscription stops future renewal charges
• Access generally continues until the end of the paid billing term
• We do not provide prorated refunds for unused time
• Failure to cancel before renewal does not create an automatic refund right

You are responsible for managing your subscription before the next billing date. Enterprise and API subscriptions purchased under a separate written agreement may have different terms for renewal, cancellation notice, minimum commitments, and termination; those agreed terms control to the extent expressly specified, subject to applicable law.

Subject to non-waivable legal rights, required remedies, and any applicable written agreement, the following circumstances do not ordinarily qualify for a refund:

• Changing your mind after purchase
• Failure to use the Service after access was provided
• Partial billing periods or unused subscription time
• Failure to cancel before a recurring renewal
• Account suspension or termination for violating our Terms of Service or Acceptable Use Policy
• Account sharing, credential sharing, API key sharing, scraping, abuse, or attempts to bypass limits
• Regional access restrictions, payment restrictions, or legal restrictions that apply to your location
• Incompatibility with your internal tools, workflows, browser settings, VPN, firewall, or security software
• Temporary downtime, delayed alerts, missed notifications, source outages, or third-party infrastructure issues
• Use of the Service for a purpose not permitted by our policies

We may review and correct confirmed billing errors, duplicate charges, incorrect invoice amounts, or payment processor mistakes.

We encourage you to report suspected billing errors within 7 days of the charge so we can investigate promptly. This is a preferred notification period, not a waiver or shortening of any statutory right to dispute a charge. When requesting a review, please include:

• The email address used for purchase
• The charge date and amount
• The payment processor receipt or invoice ID, if available
• A short description of the suspected error

If we confirm a duplicate charge or billing error, we will determine the appropriate correction, which may include a refund, credit, or billing adjustment through the original payment method where possible, in accordance with applicable law and payment-provider requirements.

Cryptocurrency payments, bank transfers, invoice payments, and manually processed payments are final unless we determine that a billing error occurred or a refund is required by law.

• Cryptocurrency payments may be affected by network fees, exchange-rate movement, wallet errors, and settlement delays
• Bank transfers and invoice payments may require additional clearing time before access is provisioned
• Invoices are final once generated and cannot be modified or reissued after payment unless we choose to correct an error
• Refunds, where approved, may be reduced by unrecoverable processor fees, network fees, chargeback fees, or bank fees

Dark Web Informer is provided on a best-effort basis. Feeds, alerts, screenshots, API endpoints, exports, search results, ransomware records, indicators, and third-party source monitoring may be delayed, incomplete, unavailable, duplicated, or changed.

Except where required by law or expressly provided in a separate written agreement, we do not provide refunds, credits, or service extensions for downtime, maintenance, source outages, feed delays, unavailable screenshots, API throttling, export caps, missed alerts, AI or OCR errors, or changes to features, pricing, limits, or data coverage.

If you believe a charge is incorrect, we encourage you to contact us first so we can review the issue. This request does not restrict your right to contact your payment provider or exercise any legally protected dispute or chargeback rights.

When a chargeback, payment dispute, or payment reversal is filed, we may review the associated transaction and, where reasonably necessary to address nonpayment, fraud, or security risk, temporarily restrict the affected paid access while the matter is investigated. We do not penalize customers solely for exercising a legally protected dispute right, and any action will be subject to applicable law and payment-provider rules.

Knowingly fraudulent or abusive payment disputes, including deliberate misrepresentations, may result in termination or refusal of future service where permitted by law. We may provide relevant transaction and access records to payment processors or other authorized parties to respond to disputes, consistent with our Privacy Policy and applicable law.

For billing-error review only, contact:

• legal [at] darkwebinformer [dot] com

Include the purchase email, receipt, invoice ID, charge amount, charge date, and a short explanation. Requests that do not include enough information may be delayed or denied.

Submitting a billing review request does not guarantee a refund.

This Refund Policy supplements our Terms of Service. These general refund and billing provisions apply unless a separately executed written enterprise or API agreement expressly establishes different payment, renewal, cancellation, refund, or service-credit terms, in which case that agreement controls to the extent of the conflict. Mandatory rights and remedies under applicable law remain unaffected.

Use of Dark Web Informer is also governed by our Acceptable Use Policy, Privacy Policy, and Transparency Report.

We may update this Refund Policy at any time. The current version will be posted on our website with an updated effective date. Continued use of Dark Web Informer after changes become effective constitutes acceptance of the updated policy.

If you do not agree with this Refund Policy, you must not purchase, renew, or continue using paid access.