The email states the following:
Dear CrowdStrike Partners,
We recognize the additional work that the July 19 incident has caused. And for that, we send our heartfelt thanks and apologies for the inconvenience.
The impacted version of the channel file 291 was added to Falcon’s known-bad list in the CrowdStrike Cloud. We also improved some of our cloud services to dramatically speed up their ability to make rapid communication to the sensor. No sensor updates, new channel files, or code was deployed from the CrowdStrike Cloud.
As many of you have been proactive in assisting your customers with recovery and remediation services, we want to ensure that you have access to the latest information, tools, and resources. Our centralized Remediation Hub is where you can find the latest updates, resources, and best practices for remediation.
Please also be on the lookout for our Preliminary Incident Review (PIR) which will be published soon.
To express our gratitude, your next cup of coffee or late night snack is on us! Access your UberEats credit by using code:
Via TechCrunch: https://techcrunch.com/2024/07/24/crowdstrike-offers-a-10-apology-gift-card-to-say-sorry-for-outage/
